WordPress Website Site Care

Managing your company’s website is easy when it’s brand new and there are no problems. But websites are complicated, and when problems inevitably rear their ugly head, fixing it is difficult if you don’t know what you’re doing. Why not let the experts take care of it so you don’t get a headache?

Update 12 Jan 2019Announcing our new Site Care plans




Website content edits & updates

Estimated response time

Website hosting included

Theme & plugin updates

Backups & restoration

Premium plugins included

Malware removal services

eCommerce & advanced functionality support

Google Analytics connected

24/7 Uptime monitoring

Monthly reports

STANDARD

USD 200

SGD 270

MYR 800

per month

Software updates, backups, cleanups, optimisations


Plus 4 hours of work

✔ 4 hours/mo


*Add-on $50/hr

✔ Best effort basis (up to 2 business days)

✔ Weekly

✔ Daily, off-site

✔ Shortpixel, Swift, Malcare, SEOPress, & more ($300+/yr)

PRIORITY

USD400

SGD540

MYR1600

per month 

Priority support + high-performance hosting.


Have your very own web department for the price of an intern

✔ Unlimited


*See below

✔ Priority support (Live chat)

✔ Stratos hosting plan worth $240/yr

✔ Weekly

✔ Daily, off-site

✔ Shortpixel, Swift, Malcare, SEOPress, & more ($300+/yr)

Frequently Asked Questions (FAQ):

  • What we mean by “Website content edits & updates”?

    In short, it covers small tasks that can be done in under an hour, and does not involve custom development or design. For instance:

    • Please update this page with new copy that we’ll provide – YES
    • Please replace our logo with another logo we’ll provide – YES
    • Please design a new logo for us – NO
    • Please create a new page with this content we’ll provide – YES
    • Please update the menu with another link – YES
    • Please write an article for us – NO
    • Please develop a new plugin for us – NO
    • Please install a contact form for us – YES
    • Please help us install a Facebook Pixel – YES
    • Please connect the site to our Google Analytics account – YES
    • Please install a Google Tag into the site – YES
    • Please create a new email for us – YES
    • Please reset a password for us – YES
    • Please migrate our site to another hosting – NO
    • Please transfer our emails from Gsuite to Webmail – NO
    • Please create a membership system for our site – NO
    • Please add a traffic tracker to the site – YES
    • Please sync the site with Mailchimp/ActiveCampaign – YES
    • Please help us build automations in MailChimp/ActiveCampaign – NO
    • Please design email newsletters for us – NO

    We hope the above examples give you a clearer picture of what’s covered in our SiteCare service. If you’re not sure, please don’t hesitate to ask. Depending on our workload for the day, we may even be able to do a NO for you, so just reach out 🙂

  • ``Unlimited`` website content edits & updates, for real?

    Our Priority SiteCare plan comes with “unlimited website content edits & updates”. “Unlimited” is a dangerous word to use, we know 🙂 While we realise we can’t literally do unlimited work, we also know you wouldn’t want to count hours with us. So we’ve decided to work based on trust – we trust that you won’t abuse us, your dedicated hardworking web team 😉 , and you trust that we’ll do our best to do the task you’ve asked us to do.

    We’ll do our best to respond and complete the task on the same day, but if the task needs to be broken down to a few phases or smaller tasks (e.g. “please update this set of 50 articles into the site”), then we’ll take a bit longer and update you accordingly.

  • Can you engage us on a per-incident basis instead of a monthly fee?

    Of course! Simply contact us with any request you may have, and we’ll let you know how much it’ll cost. After we’ve received payment we’ll get started on your work immediately!

  • I have a question that's not listed

    Please email us at sitecare~at~pixl.my and we’ll answer you as soon as we can.