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How to onboard a new client into the ticketing system

1. Create new Level Level Slug: clientname (lower caps, no space) Level Label: Client Name (proper caps & spacing) Access Type: Lifetime Special Week Days Level Work: Entire Week Payment Type: Free Subscription Plan: Off 2. Create client’s Support Home page and Documentation page Duplicate Page – Duplicate existing client page Title: Support Home – …

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Integrating SendGrid into WordPress

Sign up for Sendgrid using a newly generated email (or alias to CloudControl) Install WP SMTP plugin Enter WP SMTP Settings, select SendGrid Follow instructions here to configure SendGrid Use “em.domain.com” as subdomain Also Verify your domain, and add CNAME settings into DNS records *Remember with Serverfreak DNS Management panel, Name records need to end …

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